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BPMSoft Service Management
An omnichannel customer service platform: requests from every channel, SLA control, a self-service portal and an AI assistant in one operator workspace. Built on the Russian low-code BPMSoft platform.
- Service contact centreOne operator workspace: customer identification, scripts, routing, SLA control and AI tips during the conversation.
- Request managementRegistration from every channel, categorisation (incident or service request), routing and deadline control.
- Self-service portalCustomers create requests, track status and find answers in the knowledge base themselves, reducing first-line workload.
- Internal service centreOne environment for HR, IT, finance and facilities. Employees use one portal, while requests are routed by competence.
Channels
Phone, email, chat, messengers, social media and portal
Standard
ITIL / ITSM
Deployment
Cloud or on-premises
Licensing
From ₽1,925 per user per month (VAT excluded)
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